Communication is the process of sending and receiving messages. It is a meaningful interaction among human beings. Communication is the act of passing information and the process by which meanings are exchanged so as to produce understanding. Communication is the articulation of sending a message, whether it is verbal as talking, writing, or nonverbal.



There are many factors which influence the communication process, all of which impact each other in a variety of ways. This program will explain shows how the most important factors that create effective business communication.

• Identify common communication problems that may be holding them back

• Develop skills in asking questions

• Identify what their non-verbal messages are telling others

• Develop skills in listening actively and empathetically

• Enhance their ability to handle difficult situations

• Deal with situations assertively

All employees at all levels, especially entry level, middle management, and particularly those who regularly deal with outside parties like clients and suppliers.

Day 1:



• Introduction and Course Overview

• The Ten Commandments of Positive Relationships

• Self-Awareness



Day 2:



• Communication

• Communication Barriers

• Asking Questions



Day 3:



• Listening Skills

• Remembering Names

• Body Language

















Day 4:

• Johari Windows

• Self-Image

• Frame of Reference



Day 5:

• Five Approaches to Relationships

• Assertiveness

• Workshop Wrap-Up